Refund and Returns Policy

Effective Date: 20/03/2025

At Duneflip, we strive to provide high-quality digital products and a seamless shopping experience. Please review our Refund and Returns Policy carefully before making a purchase.

1. General Policy

Due to the nature of digital goods, all sales are final. However, we understand that issues may arise, and we will review refund requests on a case-by-case basis under the conditions outlined below.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • The purchased item was not delivered due to a system error or payment failure.
  • The item received is incorrect or different from what was purchased.
  • The activation key or code is invalid or already redeemed at the time of delivery.
  • Duplicate transactions were made due to technical errors.

3. Non-Refundable Items

Refunds will NOT be provided under the following circumstances:

  • The item has been successfully delivered and activated.
  • You changed your mind after purchasing.
  • Misuse or mishandling of the digital product resulting in loss or errors.
  • Failure to meet the system requirements necessary for the product.
  • Unauthorized purchases or purchases made by mistake.

4. Refund Request Process

If you believe you are eligible for a refund, please follow these steps:

  1. Contact our customer support within 7 days of purchase at support@duneflip.com.
  2. Provide your order ID, email address, and a detailed description of the issue.
  3. Attach any supporting documentation (e.g., screenshots, error messages).
  4. Our team will investigate your request and provide an update within 3-5 business days.

5. Refund Method

Approved refunds will be processed using the original payment method. Depending on your payment provider, it may take 5-10 business days for the funds to reflect in your account.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute without contacting us first, we reserve the right to suspend your account and take necessary action to resolve the issue.

7. Contact Us

For any questions or concerns regarding our Refund and Returns Policy, please contact us at support@duneflip.com.

By making a purchase on Duneflip.com, you acknowledge and agree to this Refund and Returns Policy.